1. Are these physical products?
No. All products sold on this website are digital downloads only.
No physical items will be shipped.
2. When will I receive my files?
Your files are available immediately after payment.
You will:
• Receive an email with a download link
• See the download link on your order confirmation page
If you don’t see the email, please check your spam or junk folder.
3. How do I download my purchase?
After checkout:
1. Click the download link on the order confirmation page or
2. Open the email sent after purchase and click Download
We recommend saving your files to your device right away.
4. Do you offer refunds?
Due to the instant access nature of digital products:
❌ All sales are final
❌ No refunds or exchanges
Exceptions are made only if:
• The file is corrupted
• The wrong file was delivered
• The file cannot be accessed
Please see our Refund Policy for details.
5. I can’t find my download link. What should I do?
Please try the following:
• Check your spam or junk folder
• Search your inbox for our store name
• Confirm your email address was entered correctly at checkout
If you still need help, contact us with your order number.
6. How do I contact support?
Email us at:
support@regalitydigitalagency.com
We respond within 24–48 business hours, Monday–Friday.
7. What file formats do you provide?
File formats are listed in each product description.
Common formats include:
• JPG / PNG
• ZIP
Please ensure your device or software supports the listed format before purchasing.
8. Can I resell or share these files?
No. All digital products are protected by copyright.
You may not:
• Resell or redistribute the files
• Share files with others
• Claim the designs as your own
License details (personal or commercial use) are listed on each product page.
9. Do I need an account to download?
No account is required.
All downloads are delivered via email and order confirmation.
10. Are my payments secure?
Yes. All payments are processed securely through Shopify’s encrypted checkout system.
We never store your payment information.
11. What if I download the wrong file or make a mistake?
Please double-check product details before purchasing.
Refunds are not issued for accidental purchases.
12. Where can I find your store policies?
You can review our full policies here:
13. Final Note
By completing a purchase, you agree to all store policies and acknowledge that all products sold are digital downloads only.
